Introduction
A major global financial services firm engaged Wissen to develop a strategic industry-standard workflow platform aimed at enhancing operational efficiency by removing paper and email-based processes. The firm sought to automate data entry flows, define and track Service Level Agreements (SLAs), and seamlessly integrate with multiple client and order management systems.
Analyzing the Problem
- Inefficient paper and email-based processes
- Lack of automation in data entry
- Need for SLA tracking and workflow integration
Initial Challenges
- Complexity of integrating with multiple systems
- The absence of a standardized workflow platform
- Manual data entry processes
Our Solution
Wissen devised a comprehensive solution leveraging BPMN specifications and the Activity open-source workflow engine:
- Development of a strategic workflow platform
- Seamless integration with client onboarding and order entry systems
- Implementation of SLA tracking and alert mechanisms
- Automation of data entry flows
Key Results Achieved
- Elimination of paper and email-based processes
- Enhanced efficiency in business operations
- Improved SLA tracking and compliance
- Automatic initiation of periodic tasks such as KYC
Conclusion
Wissen's innovative approach to developing a strategic workflow platform has enabled our client to streamline business processes, automate data entry flows, and ensure compliance with SLAs. By leveraging industry standard BPMN specifications and the Activity workflow engine, we have provided a seamless integration platform that enhances operational efficiency and eliminates manual processes. This solution not only improves workflow lifecycles but also enables proactive monitoring of SLAs and ensures timely completion of critical tasks like KYC, thereby driving organizational efficiency and effectiveness.
