Introduction
Spain's premier international retail bank embarked on a mission to develop a cutting-edge online personal loan application system, aiming to provide same-day approval and funding while offering competitive rates and convenient features like rate discounts for recurring auto-debit loan payments. The primary goal was to enhance customer experience and provide swift access to funds.
Analyzing the Problem
- Outdated loan application process
- Lengthy approval and funding timeframes
- Lack of competitive rates and convenient features
- Limited access to funds for customers
Initial Challenges
- Legacy systems and processes
- Absence of same-day approval and funding
- Inefficient data capture and operations workflow
- Inadequate reusability of web components
Our Solution
Wissen assembled a team of seasoned UI developers and technical experts to address these challenges:
- Collaborated with the UX team and product owners to define HTML/CSS prototypes with Real Content
- Implemented agile development cycles for rapid iteration and integration
- Integrated the system with a back-end global banking app for seamless data capture and operations workflow
- Developed reusable web components to enrich proprietary component catalogs and promote code leverage
Key Results Achieved
- Modernization and digital transformation of online loan application process
- State-of-the-art web and mobile applications
- Same-day approval and funding capability
- Competitive rates and convenient features for customers
Conclusion
By partnering with Wissen, Spain's leading retail bank successfully modernized its online loan application process, delivering state-of-the-art web and mobile applications. The implementation of same-day approval and funding, coupled with competitive rates and convenient features, has significantly enhanced the bank's customer experience and accessibility to funds. This project exemplifies the bank's commitment to innovation and digital transformation in the realm of consumer banking.
