Introduction
Our client, a top-tier international Oil & Gas Trading Firm, sought to optimize their End-of-Day (EOD) processes to ensure readiness for the next business day. With critical workflows and pre-checks needing completion after the close of business hours, the organization needed a reliable partner to support their operations during non-business hours.
Analyzing the Problem
Insufficient availability of in-house support staff to manage critical COB processes, leading to delays in next business day operations
Initial Challenges
- Inability to timely complete EOD workflows and pre-checks, impacting next business day operations
- Lack of coordination between different tech support teams for efficient incident resolution after business hours
Solution
Wissen provided offshore support with an experienced team of functional and technical Commodity Trading and Risk Management (CTRM) professionals to supplement the client's in-house IT team. The solution included:
- Deployed a dedicated team to handle EOD processes and resolve incidents/tickets after business hours
- Enhanced coordination between different tech support teams to streamline incident resolution and ensure timely support
Key Results Achieved
- Streamlined EOD processes and workflows, ensuring readiness for the next business day
- Efficient handling of incidents and tickets after business hours, minimizing disruptions to operations
- Improved collaboration between in-house and offshore teams, leading to better incident management
Conclusion
The partnership with Wissen to provide offshore support for EOD processes has significantly improved the client's operational efficiency and agility. By leveraging the expertise of our experienced CTRM professionals, the organization has been able to overcome the challenges associated with limited in-house support and ensure readiness for the next business day. This initiative underscores the client's commitment to excellence and innovation in the Oil & Gas trading industry.
