Production Support

Enhance flow of service and improve quality

In today’s 24/7 business environment, application failure or unexpected downtime can frustrate end users and directly impact your bottom line. As budgets shrink and application environments grow more complex, it pays to have an experienced IT strategy partner who can specialize in application development and application support. Wissen manages mission-critical applications support for some of the world’s most successful companies. We’ve built engineering centers of excellence around Java, Microsoft, and other mission-critical software platforms. We have years of experience enhancing application stability, lowering support costs, reducing the total cost of ownership, and steering companies like yours towards continuous service and quality improvements. Our production support engagements go through the following four stages:

Due diligence

Study the existing systems, prepare baselines and provide estimates

Transition

Transferring knowledge, shadowing teams, and moving to a steady state

Improve and transform

Productivity improvements, building assets, tools, and frameworks

Continuous improvement

Optimizing the processes and implementation of transformational ideas

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